hirecarpetcleaners.com.au is a service partner of  upkeepcity.com operating all over Australia. It can complete the undertaken services by it’s own or it can transfer the undertaken services to the upkeepcity.com

Website Privacy Policy

This privacy policy sets out how Hire Carpet Cleaners uses and protects any information that you give Hire Carpet Cleaners when you use this website. Hire Carpet Cleaners is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

Hire Carpet Cleaners may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and job title.
• Contact information including phone number, email address and street address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Provision of products and services.
• Internal record keeping.
• Improvement of products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

By placing an order over the phone and by email customers are bound to the following ‘Hire Carpet Cleaners’ Terms and Conditions:

Privacy Policy

hirecarpetcleaners.com.au is a service partner of  upkeepcity.com operating all over Australia. It can complete the undertaken services by it’s own or it can transfer the undertaken services to the Hire Carpet Cleaners.com

By placing an order over the phone and by email customers are bound to the following ‘Hire Carpet Cleaners’ Terms and Conditions:

1. REGULAR CARPET CLEANING

1.1: ‘Hire Carpet Cleaners’ fees are payable by the client monthly in advance by Cash, Card or Bank Transfer. 

1.2: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that the cleaner may discuss a variation on the planned duration if, in practice, it appears to be required.

1.3: Hire Carpet Cleaners agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with ‘Hire Carpet Cleaners’. Any cleaning equipment provided by the customer, should be safe and in full working order.

1.4: If collection of keys is required from a location outside the postal code area charges may apply.

1.5: ‘Hire Carpet Cleaners’ will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.6: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

1.7: The Client must allow cleaner access to hot water and power.

1.8 By entering under this Terms and Conditions with ‘Hire Carpet Cleaners’, after the termination of the cleaning service providing by ‘Hire Carpet Cleaners’, the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by ‘Hire Carpet Cleaners’.

1.9: In case of a complaint, ‘Hire Carpet Cleaners’ requires to be notified within 24 hours after completion of the cleaning work.

1.10: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

1.11: The insurance policy is subject to a number or further terms and conditions available from the ‘Hire Carpet Cleaners’. Any damage caused by bleach is not covered. ‘Hire Carpet Cleaners’ will not arrange for the insurance referred to if the ‘Hire Carpet Cleaners’ fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy to in this clause in which even and loss will only be recoverable under the policy of the Client.

2. CARPET CLEANING / PROFESSIONAL CLEAN

2.1: ‘Hire Carpet Cleaners’ reserves the right to amend the initial quotation, should the client’s original requirements change.

2.2: If collection of keys is required from a location outside the local area, a transport fee will apply.

2.3: The Client must allow the cleaner access to hot water and power.

2.4: ‘Hire Carpet Cleaners’ will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.5: ‘Hire Carpet Cleaners’ will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own

2.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.

2.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2.8: In case of a complaint, ‘Hire Carpet Cleaners’ requires to be notified within 24 hours after completion of the cleaning work.

3. ONE-OFF GENERAL CLEANING

3.1: Hire Carpet Cleaners can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.

3.2: Hire Carpet Cleaners agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with ‘Hire Carpet Cleaners’. Any cleaning equipment provided by the customer, should be safe and in full working order.

3.3: If collection of keys is required from a location outside the postal code area of the cleaning scheduled.

3.4: ‘Hire Carpet Cleaners’ will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

3.5: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

3.6: The Client must allow the cleaner access to hot water and power.

3.7: In case of a complaint, ‘Hire Carpet Cleaners’ requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

3.8: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

4. COMPLAINTS & CLAIMS

4.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

4.2: ‘Hire Carpet Cleaners’ may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.

4.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.

4.4: ‘Hire Carpet Cleaners’ may take up to 48 hrs to respond to a complaint.

4.5: ‘Hire Carpet Cleaners’ will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.

4.4: Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.

4.5: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

4.6: ‘Hire Carpet Cleaners’ agrees to keep all customers’ information confidential.

6. CUSTOMER SATISFACTION

6.1: Customer understands that he/she is not entitled to any refunds.

6.2: If the customer is not completely satisfied with a cleaning job, ‘Hire Carpet Cleaners’ will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the cleaner to be returned.

6.3: Customer may be present at all times during the recovery-clean. ‘Hire Carpet Cleaners’ reserves the right not to return a cleaner more than once.

7. LIABILITY

7.1: ‘Hire Carpet Cleaners’ reserves the right not to be liable for:

7.2: Completing tasks which are not stated on our task list;

7.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;

7.4: Third party entering or present at the customer’s premises during the cleaning process;

7.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;

7.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

7.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

7.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

7.9: If the customer has got items which need special cleaning methods and special cleaning detergents, ‘Hire Carpet Cleaners’ reserves the right to refuse the provision of the cleaning detergents.

7.10: ‘Hire Carpet Cleaners’ will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;

8. CANCELLATIONS

8.1: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

8.2: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

8.3: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.

8.4: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.

These terms and conditions shall be governed by the relevant Australia law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the Australia. ‘Hire Carpet Cleaners’ reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.